Pharmacy Suppliers FAQ - River City Pharma

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Frequently Asked Questions

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If you do not find the answer to your question listed within our FAQ’s, you can always contact us directly at info@rivercityrx.com or by calling 866-345-3171.

Where are you located?

3600 Pharma Way
Mason, Ohio 45036

Are you VAWD Accredited?

Yes! We are VAWD accredited and are fully licensed and accredited to distribute to all 50 states and Puerto Rico.

How do I get removed from the fax list?

We never want to send our customers anything they don’t need! To stop receiving our fax fliers, just call your Account Manager at (866) 345-3171 and we won’t send you another fax!

How do I get removed from the email newsletter list?

At the bottom of every email there is an unsubscribe link, or you can email us at info@rivercityrx.com and we’ll take you off the list!

Where do I go to see my pedigrees?

Go to Store.RiverCityRx.com/Pedigree to view your product pedigrees.

Who do I speak to about a drug recall?

Call your Account Manager at (866) 345-3171 to discuss what to do about drug recalls.

Is River City licensed to sell where I am?

We are fully licensed, certified, and accredited to sell in all 50 states and Puerto Rico. We cannot distribute interntionally at this time.

I have questions about audits, who do I speak to?

You’ll want to speak to our compliance department at (877) 460-9754.

Can I speak with a sales manager?

Of course! Our Account Managers are always eager to talk to new and existing customers about River City! Just call (866) 345-3171.

My sales rep is out, who is covering my account?

If your Account Manager is out, we always have a backup rep to take care of any of your needs. If they aren’t available, a Sales Manager will be happy to assist you with any orders or questions you have!

How do I sign up for an account?

You can go to rivercityrx.com/register to start the registration process, or call us at (866) 345-3171 to speak with an Account Manager. We will need you to fax or email in some forms, but we can have your account created and available to order the same day!

I have a question about a product on a flyer I received.

Your Account Manager is the first person you’ll want to speak to, but if they aren’t available a Sales Manager will be happy to answer any questions you have.

How do I apply for a job at River City?

Go to this page and search for “Mason, Ohio”

I have missing and/or damaged items, what do I do?

Call your Account Manager at (866) 345-3171 and they will get the issue resolved.

I need a return authorization, who do I speak to?

Call your Account Manager at (866) 345-3171 and they will handle the return authorization.

Can I get tracking on a package?

Call your Account Manager at (866) 345-3171 to get information on tracking a shipment.

Do you ship on weekends?

Orders placed on Friday will be delivered on Monday. Full shipping information can be found here.

What are the starting rates for the different positions in your company?

Pay is based on a variety of factors and depends on the position and experience but is competitive. Compensation is discussed during the interview process.

Could I speak with someone to follow up about my interview?

Our hiring managers will reach out to you if they are interested in pursuing your application.

I applied to a position several days/weeks ago and haven’t heard back. Who do I speak with?

Our hiring managers will reach out if they are interested in pursuing your application.

I was billed for the wrong items or the wrong quantity, what do I do?

It is extremely rare for this to happen, but if you’ve been billed incorrectly give us a call at (866) 345-3171 to speak to your Account Manager and we will get it resolved immediately.

I paid my invoice but it still says my account is past due?!

Give us a call at (866) 345-3171 to speak to your Account Manager and we will get it resolved immediately!

How do I change or update my credit card and billing information?

Give your Account Manager call at (866) 345-3171 and we’ll get it changed in just a minute!

What address are payments sent to?

Masters Drug Company Inc
P. O. Box 840713
Dallas, TX 75284-0713

How do I update my shipping address?

Give your Account Manager a call at (866) 345-3171 and we’ll get it changed in just a minute!

Have a question?

Frequently Asked Questions

Select the department your question relates to.

River City Pharma is a NABP Accredited Drug Distributor

River City Pharma is a NABP Accredited Drug Distributor

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